Cancellations and refunds are not permitted. However, in the following scenarios refunds may be considered.
1. Multiple debits of candidate card/bank account due to technical error OR candidate's account being debited with excess amount in a single transaction due to technical error. In such cases, excess amount excluding Payment Gateway charges would be refunded to the candidate.
2. Due to technical error, payment being charged on the candidate card/bank account even as the subscription order stays unsuccessful. In such cases, the payment gateway will refund the customer amount within two weeks. If refund is not credited to the account , customer should intimate subscription department via email email@example.com quoting the transaction ID.
3. Cancellation: if the customer intends to discontinue or have wrongly purchased the subscription, a request letter quoting the reason for cancellation should be emailed to firstname.lastname@example.org or sent by post to Subscription, Malayala Manorama, K.K. Road Kottayam, Kerala. The circulation division, after verification, will initiate the refund for the balance subscription period as per the payment refund process.
4. Charge back: in such scenarios, customers will have to properly convince the reversal purpose. Circulation will verify the cause and if convinced initiate the charge back as per the payment gateway process.